Editing Troubleshooting

[[Category:Server_Information]]
'''Upon encountering any errors, please make sure to do all the steps listed below.'''

* Always use the Full Installer. You can download it [https://www.adventuresro.com/?module=pages&action=content&path=downloads '''here'''].
* Right-click on '''AdventuresRo.ex'''e and set its Compatibility mode to Windows 7, if you’re running Windows 11, Windows 10 or Windows XP Service Pack 3, if you’re running Windows 7.
* Right-click on '''AndventuresRo.exe''' and tick the box next to '''Run as Administrator'''.
* Right-click on '''AndventuresRo Updater.exe''' and tick the box next to '''Run as Administrator'''.
* Be sure to grab the latest patch through '''AndventuresRo Updater.exe'''
* Avoid installing the game to Program Files. Try to install it to somewhere like '''C:\Games\'''
* '''Disable Anti Virus AND Firewall''' software before installing and/or patching. (Especially in the case of Avast and McAfee)
* If you use Warsaw (a bank software popular in Brazil), you will need to uninstall it.

Should you still have any issues, please explain your problem on '''Discord’s''' [https://discord.com/channels/896801043684397166/928007149932670977 '''#support channel'''].

=== The installer doesn’t start ===

* Disable your antivirus; it might be scanning the whole file.
* Depending on your computer, it can take some time to start; wait patiently.

=== The install stops at “data.grf” ===
'''Data.grf is the biggest file in the installer; the installer is working, but it doesn’t show the progress (wait a few minutes).'''

=== The installer cannot connect or takes too long ===

# There is a connection issue to the download server when downloading the BGM folder through the installer.
# Using a VPN will most likely get rid of the issue. You can try SoftEther, for free, by clicking [http://www.vpngate.net/en/howto_softether.aspx '''here'''].

== Updater issues ==

=== START GAME button does not open the game ===
* The game will still appear on your Task Manager as running.

# Close your AdventuresRo Updater.exe if it is still open.
# Right-click AdventuresRo Updater.exe > Properties.
# Select the Compatibility tab (second tab).
# Set its Compatibility mode to Windows 7, if you’re running Windows 11, Windows 10 or Windows XP Service Pack 3, if you’re running Windows 7.
# Check '''Run this program as administrator'''.
# Click Apply, then OK.
# Open AdventuresRo Updater.exe and the game should open as normal.

=== “Your game executable has been modified or is not the latest version” ===
* Ave two server clients in the same folder.Solution: Delete the folder and install the two servers to two different folders.
* Problem: You are running two different server’s clients at the same time.Solution: AdventuresRO can be only run with other AdventuresRO clients. Try closing the other clients to make it work.
* Problem: Your game is not up to date.Solution: Run the AdventuresRo Updater.exe and wait until it patches.
* Problem: Your game is not up to date, but you patched.Solution: Disable your firewall/antivirus during the patching or add the exe as an exception.

=== “Impossible to read more data from the download stream…” ===

# Right-click the background > Retry.
# This error shows up when a file fails to download.
# Place the file in your AdventuresRO folder and run the patcher again.

=== “.NET Framework 3.5 is missing” ===

# Download the following files
## [https://www.microsoft.com/en-ca/download/details.aspx?id=21 '''https://www.microsoft.com/en-ca/download/details.aspx?id=21''']
## [https://www.microsoft.com/en-ca/download/details.aspx?id=17851 '''https://www.microsoft.com/en-ca/download/details.aspx?id=17851''']
# Install both of the frameworks (if it’s already installed it will tell you).

=== Patcher only shows a white bar, I can’t do anything ===

# Download the latest patcher version here ([https://www.adventuresro.com/AdventuresRO%20Updater.zip '''https://www.adventuresro.com/AdventuresRO%20Updater.zip''']) and extract the files in your AdventuresRO folder.
# Run AdventuresRO Updater.exe again.

=== I can’t change my patcher background/My patcher window is small ===

This is due to your computer not supporting a high resolution. You can force it to go bigger by placing this [https://cdn.discordapp.com/attachments/95652692591915008/819720466481545256/tkextra.ini '''tkextra.ini'''] file into your AdventuresRO folder.

* You can remove it anytime by deleting it from your folder.

== Client issues ==

=== Cannot init d3d or grf file has problem ===

* Ragnarok has a maximum resolution of 2048 x 1536. '''This cannot be changed''' due to Ragnarok being based off of Direct X7.
* Ensure your monitor’s native resolution is set to 2048 x 1536 or lower. On some machines, this requires a computer restart.
* Alternatively, you can edit config.ini in the AdventuresRO folder and set the width and height to lower than 2048 x 1536, and fullscreen_mode: 0

=== Crashing in certain maps as well as from Fire Rain ===

* Example maps: pay_dun01, iz_dun03, gef_dun00, beach_dun.
* The following steps can also be used to fix an issue with the game not starting after pressing the “Start Game” button on the AdventuresRO Updater.
* Note, this will not work on Windows XP.

# Close your AdventuresRO.exe if it is still open.
# Right-click AdventuresRO.exe > Properties.
# Select the Compatibility tab (second tab).
# Check Run this program in compatibility mode for Windows XP (Service Pack 3).
# Check Run this program as administrator.
# Click Apply, then OK.
# Open AdventuresRO.exe and enjoy playing.

=== Cannot find File: … ===

# Exit the game.
# Run the AdventuresRO Updater and patch your game.

=== My client auto-close randomly ===
Download the latest client version over here: [https://www.adventuresro.com/?module=pages&action=content&path=downloads '''https://www.adventuresro.com/?module=pages&action=content&path=downloads''']